FAQ'S














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I HAVE SEEN A PIECE OF ART ON SITE BUT DON'T LIVE LOCALLY . DO YOU OFFER A POSTAL SERVICE?.
Yes we can post items to you for an extra charge to cover secure postage. Please phone us on ; 01903 / 203475 or e-mail us on ; jodihayes@hotmail.co.uk to check on avaliability and postage costs.
I HAVE SEEN A PIECE OF ART I LOVE BUT IT IS MARKED AS SOLD . CAN YOU PAINT ANOTHER?.
No , we are sorry but all pieces are original , one offs. Our stock is changing daily and you may well find another piece that is similar but never identical. Our policy is affordable , original art.
CAN I RESERVE A PIECE OF ART TO ENSURE IT'S AVALIABILITY?
Yes we will reserve any piece of art for a period of 24 hours .
WHY DON'T YOU ACCEPT PAYMENT BY DEBIT / CREDIT CARD?.
We aim to keep our costs to a minimum so as we can provide an affordable service to all our customers. If we accept these cards we will have to increase prices to cover the handling charges .
DO YOU OFFER A FRAMING SERVICE?.
No . Hettie paints  using box canvas which is a contemporary art choice and is usually hung unframed. You can have these paintings framed but it is not a service we offer due to an extremely high cost.
We do sell a selection of our artwork pre-framed as you will see under the " framed artwork" page.
Our photographs are all sold framed and you can request an alternative frame choice ( subject to avaliability ).
I WANT TO HANG MY PICTURE IN A BATHROOM. IS IT WATERPROOF ?.
Yes. Hettie paints  mainly in acrylic which is a durable medium. There will be some deteriation over a long period of time but this is slight.
All our wood pieces are also suitable for a bathroom or outside use.
HOW DO I HANG MY NEW ARTWORK ?.
Box canvasses are easy to hang as they are quite light and will hang happily on one or two nails or screws.
I GOT MY NEW ARTWORK HOME AND IT ISN'T QUITE AS A HAD HOPED. DO YOU OFFER A REFUND ?.
We do not offer refunds , however , as it is very important to us that your picture is perfect in your home we will happily exchange it for another of equal value within a 48 hour period.